FAQ
Video chat is available on the site from 11:00 to 18:00.
Inquiry by phone is available from 10:00 to 19:00 on business days.
Please check the calendar on the top page for business days and exhibition period.
Please contact us that you would like to cancel the membership.
TEL：+81-6-6110-1007
Inquiry by mail form,
About the product
The product photo is not the actual size, so please check the product detail for the correct size.
We make every effort to ensure the accuracy of the colors, but please note that there may be some discrepancies with the actual product due to the settings of the device on which the site is used and the photographic technique.
We carry many more products than those listed on our site
Please contact us first.
We will be able to guide you smoothly if you provide us with pictures or images of the products you are interested in.
We will be able to guide you smoothly if you provide us with pictures or images of the products you are interested in.
TEL：+81-6-6110-1007
Inquiry by mail form,
If you would like to see images or videos from other angles than the product images shown on the site, please feel free to contact us.
TEL：+81-6-6110-1007
Inquiry by mail form,
Most of the products that we handle are one-of-a-kind, so please contact us first.
TEL：+81-6-6110-1007
Inquiry by mail form,
Since we are wholesaler, we do not wrap products. But if you wish, please contact us.
Please note that the cost of wrapping differs depending on the item.
TEL：+81-6-6110-1007
Inquiry by mail form,
As we are wholesaler, we do not issue a warranty card.
Should you find any defects in the product, please contact us within 2 business days.
TEL：+81-6-6110-1007
Inquiry by mail form,
For products which include a photo of the report in the product image, we had prepared the report in advance. And it will be enclosed with the shipment.
For products which do not include photo of the report in the product image, or for customers who have their own preferred identification agency, the report can be prepared for an additional fee.
The repairs are as follows.
Resizing It is available at an extra charge. Some products cannot be resized depending on the shape. Please contact us for details.
Broken chain Depending on the condition, we will repair or trade in the product for a replacement. Please contact us.
TEL：+81-6-6110-1007
Inquiry by mail form,
About the order
In principle, we do not accept cancellations after confirming payment.
However, in the case of cash-on-delivery, cancellation is possible if it before the shipment.
It is possible to ship the product and the delivery note separately. Please let us know before shipping.
Please let us know if you would like us to wrap the product as well.
Please note that the cost of wrapping differs depending on the item.
If there is no request, we will ship only the invoice together with the product.
If you would like a bill of receipt, please contact us before shipment.
TEL：+81-6-6110-1007
Inquiry by mail form,
Yes, you can order by phone. Please feel free to call us.
TEL：+81-6-6110-1007
Inquiry by mail form,
Inquiry by phone is available from 10:00 to 19:00 on business days.
We will make every effort to seize the inventory status, but there may be cases where an item is not in stock depending on the timing of inventory data reflection and other factors. In this case, we may cancel your order.
About Delivery of Products
It depends on the payment method, but in principle, we will ship within 5 business days (including the day of purchase) after confirming your payment.
However, if you wish to specify the delivery date, please let us know at the time of purchase.
The earliest date for delivery is as following.
Bank transfer: Same-day shipping is available, if payment is confirmed before 3:00 p.m. on the day.
Cash on Delivery (COD): Same-day shipping is available, if negotiations are concluded before 3:00 p.m. on the day.
Credit card: Same-day shipping is available, if payment is made before 3:00 p.m. on the day.
Please note that it may take longer than usual depending on the situation.
If you come to our office, we will deliver the product after payment is made at the time of your visit.
Since the delivery company is determined by the type, size, delivery address, etc. of the product, the customer cannot specify the delivery company. However, if you have a request, we will do our best. So, please let us know.
The delivery companies designated by us are as follows.
Yamato Transport Co., Ltd., Sagawa Express Co., Ltd., Federal Express Japan GK, Japan Post Co., Ltd.
Within Japan
For orders over 50,000 yen (including tax), shipping is free.
For orders less than 50,000 yen (including tax), a shipping fee of 600 yen (including tax) will be charged.
*Additional charges may apply for isolated islands and some areas.
The shipping fee for same-day shipping is 600 yen (including tax) no matter how many items you purchase. However, orders placed after shipping will be charged a separate shipping fee.
Overseas
It depends on the country and region to be shipped.
For details, please refer to "Overseas Shipping".
If you have any questions, please feel free to contact us.
TEL：+81-6-6110-1007
Inquiry by mail form,
For overseas shipments, shipping costs will be borne by the customer.
Shipping costs vary depending on the destination country or region.
Please note that customs duties, import taxes, and customs fees may be imposed at customs clearance in the destination country. In such cases, the recipient will be responsible for these charges. Please contact the customs office of the destination country for details.
Also, please be reminded that you cannot choose the delivery company.
If you have any questions, please feel free to contact us.
TEL：+81-6-6110-1007
Inquiry by mail form,
Please change from "Account Settings" on My Page, if prior to purchase.
If you would like change the shipping address after purchase, please contact us immediately.
Charges may be incurred for changing the delivery address depending on the delivery company and the delivery status of the package. In addition, please forgive us if it is misplaced due to the timing of delivery.
Inquiry by mail form,
If you are in a hurry, please contact us by phone.
TEL：+81-6-6110-1007
Please specify the time you are at home as much as possible.
If you are absent, please check the delivery notice from the shipping company.
Please contact each shipping company based on the delivery notice.
* If you have any questions, please feel free to contact us.
TEL：+81-6-6110-1007
Inquiry by mail form,
Please check with shipping company by the number of the delivery notice.
If the problem persists, please contact us.
TEL：+81-6-6110-1007
Inquiry by mail form,
We take particular care to the packaging of the products, but if there are any items that have not arrived, there is a possibility that they have not shipped. So, please contact us immediately.
Please contact us.
TEL：+81-6-6110-1007
Inquiry by mail form,
About Payment
The following payment methods are available.
Bank transfer, credit card (VISA, Master, American Express), PayPal, cash on delivery (applied only for domestic delivery), and payment at the time of your visit at our office.
Please note that separate handling fees and other charges will be incurred depending on the payment method.
Cash on delivery (applied only for domestic delivery)
Only Japanese Yen will be accepted.
COD handling fee will be charged.
No COD handing charge for orders over 50,000 yen (including tax). Also, shipping fee will be waived.
For orders less than 50,000 yen (including tax), a 500 yen COD fee (including tax) will be charged in addition to the shipping fee.
For shipping charges, please refer to "Shipping Charges" in the "Product Shipping" section of My Page.
In the case of bank transfer
The bank transfer fee will be borne by the customer.
Bank transfer: Please transfer within 5 business days (including the day of purchase). Please contact us in advance, if you are going to miss the deadline. Please note that we may cancel the transaction in some cases if the deadline is exceeded.
Cash on delivery (COD): Please pay to the delivery person upon arrival of the merchandise.
*For order less than 50,000 yen (including tax) will be charged a COD handling fee. Please check "Payment Methods" on "My Page" for more details.
Cancellation/Return of Products
Goods cannot be returned unless they are damaged during delivery, defective, dispatch error, or otherwise approved by us.
If you wish to return the item, please contact us within 2 business days after the arrival.
TEL：+81-6-6110-1007
Inquiry by mail form,
If the item meets our return criteria, we will refund the purchase price by bank transfer. In such cases, shipping costs incurred in returning the item will be borne by our company.
Cases where returns can’t be accepted
* If you do not contact us in advance to request a return.
* If more than 3 business days have passed since the product was received.
* If the product has already been used or processed.
* If the product is deemed damaged due to the user's negligence
* If the condition of the product at the time of return is significantly different from that at the time of delivery
* If you think the product is different from what was expected, or for other reasons attributable to the customer.
Please contact us within 2 business days after receiving the product for an exchange.
Please note that we will not be able to exchange an item if there is only one item in our stock.
In the case of an exchange for the customer's convenience, the shipping cost will be borne by the customer.
TEL：+81-6-6110-1007
Inquiry by mail form,
Others
Please check the calendar of business hours.
You can come to our office to see our products in person. However, please be sure to contact us before coming to our office.
TEL：+81-6-6110-1007
Inquiry by mail form,
The product photo is not the actual size, so please check the product detail for the correct size.
We make every effort to ensure the accuracy of the colors, but please note that there may be some discrepancies with the actual product due to the settings of the device on which the site is used and the photographic technique.
We carry many more products than those listed on our site
Please contact us first.
We will be able to guide you smoothly if you provide us with pictures or images of the products you are interested in.
We will be able to guide you smoothly if you provide us with pictures or images of the products you are interested in.
TEL：+81-6-6110-1007
Inquiry by mail form,
If you would like to see images or videos from other angles than the product images shown on the site, please feel free to contact us.
TEL：+81-6-6110-1007
Inquiry by mail form,
Most of the products that we handle are one-of-a-kind, so please contact us first.
TEL：+81-6-6110-1007
Inquiry by mail form,
Since we are wholesaler, we do not wrap products. But if you wish, please contact us.
Please note that the cost of wrapping differs depending on the item.
TEL：+81-6-6110-1007
Inquiry by mail form,
As we are wholesaler, we do not issue a warranty card.
Should you find any defects in the product, please contact us within 2 business days.
TEL：+81-6-6110-1007
Inquiry by mail form,
For products which include a photo of the report in the product image, we had prepared the report in advance. And it will be enclosed with the shipment.
For products which do not include photo of the report in the product image, or for customers who have their own preferred identification agency, the report can be prepared for an additional fee.
The repairs are as follows.
Resizing It is available at an extra charge. Some products cannot be resized depending on the shape. Please contact us for details.
Broken chain Depending on the condition, we will repair or trade in the product for a replacement. Please contact us.
TEL：+81-6-6110-1007
Inquiry by mail form,
In principle, we do not accept cancellations after confirming payment.
However, in the case of cash-on-delivery, cancellation is possible if it before the shipment.
It is possible to ship the product and the delivery note separately. Please let us know before shipping.
Please let us know if you would like us to wrap the product as well.
Please note that the cost of wrapping differs depending on the item.
If there is no request, we will ship only the invoice together with the product.
If you would like a bill of receipt, please contact us before shipment.
TEL：+81-6-6110-1007
Inquiry by mail form,
Yes, you can order by phone. Please feel free to call us.
TEL：+81-6-6110-1007
Inquiry by mail form,
Inquiry by phone is available from 10:00 to 19:00 on business days.
We will make every effort to seize the inventory status, but there may be cases where an item is not in stock depending on the timing of inventory data reflection and other factors. In this case, we may cancel your order.
About Delivery of Products
It depends on the payment method, but in principle, we will ship within 5 business days (including the day of purchase) after confirming your payment.
However, if you wish to specify the delivery date, please let us know at the time of purchase.
The earliest date for delivery is as following.
Bank transfer: Same-day shipping is available, if payment is confirmed before 3:00 p.m. on the day.
Cash on Delivery (COD): Same-day shipping is available, if negotiations are concluded before 3:00 p.m. on the day.
Credit card: Same-day shipping is available, if payment is made before 3:00 p.m. on the day.
Please note that it may take longer than usual depending on the situation.
If you come to our office, we will deliver the product after payment is made at the time of your visit.
Since the delivery company is determined by the type, size, delivery address, etc. of the product, the customer cannot specify the delivery company. However, if you have a request, we will do our best. So, please let us know.
The delivery companies designated by us are as follows.
Yamato Transport Co., Ltd., Sagawa Express Co., Ltd., Federal Express Japan GK, Japan Post Co., Ltd.
Within Japan
For orders over 50,000 yen (including tax), shipping is free.
For orders less than 50,000 yen (including tax), a shipping fee of 600 yen (including tax) will be charged.
*Additional charges may apply for isolated islands and some areas.
The shipping fee for same-day shipping is 600 yen (including tax) no matter how many items you purchase. However, orders placed after shipping will be charged a separate shipping fee.
Overseas
It depends on the country and region to be shipped.
For details, please refer to "Overseas Shipping".
If you have any questions, please feel free to contact us.
TEL：+81-6-6110-1007
Inquiry by mail form,
For overseas shipments, shipping costs will be borne by the customer.
Shipping costs vary depending on the destination country or region.
Please note that customs duties, import taxes, and customs fees may be imposed at customs clearance in the destination country. In such cases, the recipient will be responsible for these charges. Please contact the customs office of the destination country for details.
Also, please be reminded that you cannot choose the delivery company.
If you have any questions, please feel free to contact us.
TEL：+81-6-6110-1007
Inquiry by mail form,
Please change from "Account Settings" on My Page, if prior to purchase.
If you would like change the shipping address after purchase, please contact us immediately.
Charges may be incurred for changing the delivery address depending on the delivery company and the delivery status of the package. In addition, please forgive us if it is misplaced due to the timing of delivery.
Inquiry by mail form,
If you are in a hurry, please contact us by phone.
TEL：+81-6-6110-1007
Please specify the time you are at home as much as possible.
If you are absent, please check the delivery notice from the shipping company.
Please contact each shipping company based on the delivery notice.
* If you have any questions, please feel free to contact us.
TEL：+81-6-6110-1007
Inquiry by mail form,
Please check with shipping company by the number of the delivery notice.
If the problem persists, please contact us.
TEL：+81-6-6110-1007
Inquiry by mail form,
We take particular care to the packaging of the products, but if there are any items that have not arrived, there is a possibility that they have not shipped. So, please contact us immediately.
Please contact us.
TEL：+81-6-6110-1007
Inquiry by mail form,
About Payment
The following payment methods are available.
Bank transfer, credit card (VISA, Master, American Express), PayPal, cash on delivery (applied only for domestic delivery), and payment at the time of your visit at our office.
Please note that separate handling fees and other charges will be incurred depending on the payment method.
Cash on delivery (applied only for domestic delivery)
Only Japanese Yen will be accepted.
COD handling fee will be charged.
No COD handing charge for orders over 50,000 yen (including tax). Also, shipping fee will be waived.
For orders less than 50,000 yen (including tax), a 500 yen COD fee (including tax) will be charged in addition to the shipping fee.
For shipping charges, please refer to "Shipping Charges" in the "Product Shipping" section of My Page.
In the case of bank transfer
The bank transfer fee will be borne by the customer.
Bank transfer: Please transfer within 5 business days (including the day of purchase). Please contact us in advance, if you are going to miss the deadline. Please note that we may cancel the transaction in some cases if the deadline is exceeded.
Cash on delivery (COD): Please pay to the delivery person upon arrival of the merchandise.
*For order less than 50,000 yen (including tax) will be charged a COD handling fee. Please check "Payment Methods" on "My Page" for more details.
Cancellation/Return of Products
Goods cannot be returned unless they are damaged during delivery, defective, dispatch error, or otherwise approved by us.
If you wish to return the item, please contact us within 2 business days after the arrival.
TEL：+81-6-6110-1007
Inquiry by mail form,
If the item meets our return criteria, we will refund the purchase price by bank transfer. In such cases, shipping costs incurred in returning the item will be borne by our company.
Cases where returns can’t be accepted
* If you do not contact us in advance to request a return.
* If more than 3 business days have passed since the product was received.
* If the product has already been used or processed.
* If the product is deemed damaged due to the user's negligence
* If the condition of the product at the time of return is significantly different from that at the time of delivery
* If you think the product is different from what was expected, or for other reasons attributable to the customer.
Please contact us within 2 business days after receiving the product for an exchange.
Please note that we will not be able to exchange an item if there is only one item in our stock.
In the case of an exchange for the customer's convenience, the shipping cost will be borne by the customer.
TEL：+81-6-6110-1007
Inquiry by mail form,
Others
Please check the calendar of business hours.
You can come to our office to see our products in person. However, please be sure to contact us before coming to our office.
TEL：+81-6-6110-1007
Inquiry by mail form,
It depends on the payment method, but in principle, we will ship within 5 business days (including the day of purchase) after confirming your payment.
However, if you wish to specify the delivery date, please let us know at the time of purchase.
The earliest date for delivery is as following.
Bank transfer: Same-day shipping is available, if payment is confirmed before 3:00 p.m. on the day.
Cash on Delivery (COD): Same-day shipping is available, if negotiations are concluded before 3:00 p.m. on the day.
Credit card: Same-day shipping is available, if payment is made before 3:00 p.m. on the day.
Please note that it may take longer than usual depending on the situation.
If you come to our office, we will deliver the product after payment is made at the time of your visit.
Since the delivery company is determined by the type, size, delivery address, etc. of the product, the customer cannot specify the delivery company. However, if you have a request, we will do our best. So, please let us know.
The delivery companies designated by us are as follows.
Yamato Transport Co., Ltd., Sagawa Express Co., Ltd., Federal Express Japan GK, Japan Post Co., Ltd.
Within Japan
For orders over 50,000 yen (including tax), shipping is free.
For orders less than 50,000 yen (including tax), a shipping fee of 600 yen (including tax) will be charged.
*Additional charges may apply for isolated islands and some areas.
The shipping fee for same-day shipping is 600 yen (including tax) no matter how many items you purchase. However, orders placed after shipping will be charged a separate shipping fee.
Overseas
It depends on the country and region to be shipped.
For details, please refer to "Overseas Shipping".
If you have any questions, please feel free to contact us.
TEL：+81-6-6110-1007
Inquiry by mail form,
For overseas shipments, shipping costs will be borne by the customer.
Shipping costs vary depending on the destination country or region.
Please note that customs duties, import taxes, and customs fees may be imposed at customs clearance in the destination country. In such cases, the recipient will be responsible for these charges. Please contact the customs office of the destination country for details.
Also, please be reminded that you cannot choose the delivery company.
If you have any questions, please feel free to contact us.
TEL：+81-6-6110-1007
Inquiry by mail form,
Please change from "Account Settings" on My Page, if prior to purchase.
If you would like change the shipping address after purchase, please contact us immediately.
Charges may be incurred for changing the delivery address depending on the delivery company and the delivery status of the package. In addition, please forgive us if it is misplaced due to the timing of delivery.
Inquiry by mail form,
If you are in a hurry, please contact us by phone.
TEL：+81-6-6110-1007
Please specify the time you are at home as much as possible.
If you are absent, please check the delivery notice from the shipping company.
Please contact each shipping company based on the delivery notice.
* If you have any questions, please feel free to contact us.
TEL：+81-6-6110-1007
Inquiry by mail form,
Please check with shipping company by the number of the delivery notice.
If the problem persists, please contact us.
TEL：+81-6-6110-1007
Inquiry by mail form,
We take particular care to the packaging of the products, but if there are any items that have not arrived, there is a possibility that they have not shipped. So, please contact us immediately.
Please contact us.
TEL：+81-6-6110-1007
Inquiry by mail form,
The following payment methods are available.
Bank transfer, credit card (VISA, Master, American Express), PayPal, cash on delivery (applied only for domestic delivery), and payment at the time of your visit at our office.
Please note that separate handling fees and other charges will be incurred depending on the payment method.
Cash on delivery (applied only for domestic delivery)
Only Japanese Yen will be accepted.
COD handling fee will be charged.
No COD handing charge for orders over 50,000 yen (including tax). Also, shipping fee will be waived.
For orders less than 50,000 yen (including tax), a 500 yen COD fee (including tax) will be charged in addition to the shipping fee.
For shipping charges, please refer to "Shipping Charges" in the "Product Shipping" section of My Page.
In the case of bank transfer
The bank transfer fee will be borne by the customer.
Bank transfer: Please transfer within 5 business days (including the day of purchase). Please contact us in advance, if you are going to miss the deadline. Please note that we may cancel the transaction in some cases if the deadline is exceeded.
Cash on delivery (COD): Please pay to the delivery person upon arrival of the merchandise.
*For order less than 50,000 yen (including tax) will be charged a COD handling fee. Please check "Payment Methods" on "My Page" for more details.
Cancellation/Return of Products
Goods cannot be returned unless they are damaged during delivery, defective, dispatch error, or otherwise approved by us.
If you wish to return the item, please contact us within 2 business days after the arrival.
TEL：+81-6-6110-1007
Inquiry by mail form,
If the item meets our return criteria, we will refund the purchase price by bank transfer. In such cases, shipping costs incurred in returning the item will be borne by our company.
Cases where returns can’t be accepted
* If you do not contact us in advance to request a return.
* If more than 3 business days have passed since the product was received.
* If the product has already been used or processed.
* If the product is deemed damaged due to the user's negligence
* If the condition of the product at the time of return is significantly different from that at the time of delivery
* If you think the product is different from what was expected, or for other reasons attributable to the customer.
Please contact us within 2 business days after receiving the product for an exchange.
Please note that we will not be able to exchange an item if there is only one item in our stock.
In the case of an exchange for the customer's convenience, the shipping cost will be borne by the customer.
TEL：+81-6-6110-1007
Inquiry by mail form,
Others
Please check the calendar of business hours.
You can come to our office to see our products in person. However, please be sure to contact us before coming to our office.
TEL：+81-6-6110-1007
Inquiry by mail form,
Goods cannot be returned unless they are damaged during delivery, defective, dispatch error, or otherwise approved by us.
If you wish to return the item, please contact us within 2 business days after the arrival.
TEL：+81-6-6110-1007
Inquiry by mail form,
If the item meets our return criteria, we will refund the purchase price by bank transfer. In such cases, shipping costs incurred in returning the item will be borne by our company.
Cases where returns can’t be accepted
* If you do not contact us in advance to request a return.
* If more than 3 business days have passed since the product was received.
* If the product has already been used or processed.
* If the product is deemed damaged due to the user's negligence
* If the condition of the product at the time of return is significantly different from that at the time of delivery
* If you think the product is different from what was expected, or for other reasons attributable to the customer.
Please contact us within 2 business days after receiving the product for an exchange.
Please note that we will not be able to exchange an item if there is only one item in our stock.
In the case of an exchange for the customer's convenience, the shipping cost will be borne by the customer.
TEL：+81-6-6110-1007
Inquiry by mail form,
Please check the calendar of business hours.
You can come to our office to see our products in person. However, please be sure to contact us before coming to our office.
TEL：+81-6-6110-1007
Inquiry by mail form,